Ordering
SALES TAX
All orders shipped from joylux.com will be subject to sales tax, applicable in accordance with the tax code of the state to which the order will be shipped. Tax is estimated at the time an order is placed, and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.
PAYMENT OPTIONS
We accept American Express, MasterCard, Visa, and Discover. Credit card information entered on the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.
ORDER CONFIRMATION
You will receive an Order Confirmation email that will display the shipping address and estimated delivery date of your order. When your item ships from our warehouse, you will receive a Shipment Notification email. This email includes tracking number and delivery date. You can click the tracking number link to track your package. Track your order at any time by logging in to your account and clicking on Order Status.
RETURNS
NeoHeat & NeoBrief*: We will accept returns within 90 days of purchase, as long as the security seal is intact.
Heal Postpartum Panty: Due to the intimate nature of this product, we cannot accept returns.
All other products have a 30 day return policy.
Shipping
Orders are shipped within 1 to 3 business days via USPS. To view recent orders, registered products, and shipping/tracking information, log in to your account at any time.